Privacy Policy

Commitment to Privacy and Data Protection

Oceanic Square Pty Ltd ("we"/ "our"/ "us") trading as Prices Plus is committed to protecting the privacy of your personal information. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) or, where applicable, other data protection laws (such as those in force in the European Union) and are dedicated to managing your personal information transparently and responsibly.

We will update our Privacy Policy if the way we handle personal information changes or as required by law. Updates to our Privacy Policy will be published on our website.

1. Collecting your personal information

1.1 Types of Personal Information Collected

We collect personal information such as your name, contact details, payment information, and other data relevant to the services we provide. This information is used to process your orders, manage customer relationships, and improve your experience. The types of data we collect may include:

your identity and contact details including; name, address, email address, phone number, date of birth, gender or other identification details;
payment information in connection with an order booking or additional products or services purchased through our website or our Customer Support services;
IP address or MAC address when using our website or mobile applications;
if you use social media, any information that you allow the social media site to share with us;
your feedback and opinions about our products and services;
information relating to your dealings with us, including insights about you so that we can better understand your preferences and interests

1.2 Anonymity

Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact our Customer Support personnel with a general enquiry, you may choose not to provide your name unless we need it to adequately handle your enquiry. However, for most of our functions and activities we usually need your name and contact information.

1.3 How we collect personal information

Personal information is collected directly from you when you interact with us—such as when placing orders or contacting customer support. We may also collect information indirectly via cookies and web analytics tools when you visit our website. We may collect your personal information directly from you or during our dealings with you, for example when you:

provide personal information to us, for example, when you make or update an order, subscribe to our email or other communications, enter a competition, join our rewards club, provide feedback to us or otherwise interact with us;
visit our website, social media channels or mobile applications;
apply for a position with us;
complete a form for us;
contact our Customer Support personnel. We record all calls in and out of our Contact Centre and so we will collect any personal information you provide during the call;

We may also collect personal information about you from other people or organisations. This may include our related entities and:

a person who makes, changes or enquires about an order on your behalf or who otherwise interacts with us on your behalf;
recruitment agencies and previous employers, if you have applied for a position with us and with your consent;
our service providers and contractors;
third parties who conduct market research or run competitions and other promotions on our behalf or for which we are the sponsor;

2. Use and disclosure of personal information

Your personal information is used to fulfill your orders, manage customer communications, and improve our services. We may share your information with trusted third-party providers for these purposes but will not sell your data to outside entities.

Your information may be disclosed in the following circumstances:

to our partners, other companies and connected partners about your orders and enquiries; for example shipping partners in relation to delivery;
to another person if they made an order on your behalf, or are named in your order;
to the account holder or card holder of the credit card used to pay for your order;
payment fulfilment and fraud protection services and security services;
in connection with the investigation of fraud or suspicious activity;
where permitted or required by law or order of a court/tribunal;
to various law enforcement agencies, regulatory authorities and governments in Australia and around the world and their service providers if legally required.

3. Access, Correction, and Complaints

You have the right to access and correct any personal information we hold about you. If you believe there has been a breach of your privacy, please contact us to resolve the issue. We are committed to responding to privacy concerns in accordance with the APPs.

3.1 General -- access to and correction of personal data

If you wish to access, correct or update any personal information that we hold about you, please contact us. We will need to verify your identity before we can process your request.

You can withdraw your consent, where we rely on it for processing your personal information, at any time.
You can request a copy of your information at any time.
You can ask us to confirm if we are using your personal information.
You can ask us to delete your personal information.
You can ask us to stop or restrict how we process your personal information.

3.2 Specific rights for EU residents only

If you are located in the European Union, then you may have additional rights. Some of these rights will only apply in very limited circumstances.

You can withdraw your consent, where we rely on it for processing your personal information, at any time.
You can ask us to confirm if we are using your personal information.
You can ask us to delete your personal information.
You can ask us to stop or restrict how we process your personal information.
You can ask us to help you move your personal information to other companies.
You have the right to be informed about protections for overseas data transfers.

4. Data Retention and Disposal

We retain your personal information only for as long as necessary to fulfill our obligations to you and to comply with legal requirements. These purposes include to provide you with our services and any products that you have requested, exercise our rights and perform our obligations under a contract, investigate and defend actual or potential claims, comply with our legal obligations and other purposes permitted by law.

Once it is no longer needed, we ensure your data is securely destroyed.

5. Data Security and Protection

We implement robust physical and digital security measures to protect your personal information. Access to your data is restricted to authorised personnel, and we use encryption and secure servers to safeguard online information.

6. Data Security and Protection

7. Cookies and Web Tracking Policy

At Prices Plus, we use cookies and web tracking tools to improve your online experience and ensure that our website functions effectively. This policy explains what cookies are, how we use them, and how you can manage your cookie preferences. To review our full policy see below.

8. Marketing and Your Personal Information

We use personal information that we hold about you to identify services and products that may be of interest to you. Ways we may use your personal information for marketing purposes:

We may contact you by email, text message or other digital service to let you know about specials, offers and promotions.
We also use internet-based marketing including targeted online advertising and online behavioural marketing.
We may disclose limited personal information to our related entities partners.
Our marketing agencies may use your personal information that they already hold.

You can contact us any time if you no longer wish to receive marketing materials from us or our related entities. If you receive a marketing email from us, you can opt-out from marketing emails by clicking the "Unsubscribe" link at the bottom of the email.

9. Job applicants data collection

When you apply for a job with us, we collect the personal information that you include in your application.

9.1 Applicant information we collect:

Information obtained may include:

General information including contact details, career history and education.
We may be required to collect sensitive information from you with your consent.
We may obtain personal information about you from third parties with your consent.

9.2 Applicant information disclosure:

We may disclose your personal information to our related entities, your referees and to third party suppliers that we use to help with our recruitment processes. We may also disclose your personal information to law enforcement agencies to verify whether you have a criminal record.

We will hold your personal information for future job opportunities with us, unless you tell us not to.

10. Updates to our Privacy Policy

We review and update our Privacy Policy as needed to ensure compliance with the law and best practices. The most recent version of our policy will always be available on our website. Our privacy policy was last updated November 2024

Cookies and Tracking Policy

At Oceanic Square Pty. Ltd. t/as Prices Plus, we use cookies and web tracking tools to improve your online experience and ensure that our website functions effectively. This policy explains what cookies are, how we use them, and how you can manage your cookie preferences.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. These files collect and store certain information about your interaction with our site. Cookies help our website recognise your device, store preferences, and enhance your browsing experience.

Cookies can be classified as:

Session Cookies: Temporary cookies that are erased when you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted.
First-Party Cookies: Cookies set by our website directly.
Third-Party Cookies: Cookies set by external service providers for various functions like advertising or analytics.

2. How We Use Cookies

We use cookies for several purposes, including but not limited to:

Essential Functions: These cookies are necessary for the website to operate, allowing you to navigate and use its features, such as shopping carts or secure areas.
Performance and Analytics: Cookies help us understand how visitors use our website, track website performance, and analyse traffic patterns. We use trusted web analytics tools (such as Google Analytics) to gather this information, which helps us improve the user experience.
Personalisation: Cookies store information about your preferences, such as your location and language settings, to enhance and personalise your experience on our website.
Targeted Advertising: We and our third-party service providers use cookies to display advertisements that are relevant to your interests. These cookies help us provide more relevant advertising on our site and across the web, based on your browsing history.

3. Web Tracking Tools

We also use web tracking tools like pixels, beacons, and similar technologies to gather information about how you interact with our website and online advertisements. These tools help us measure the effectiveness of our marketing campaigns, monitor website performance, and improve the relevance of the content we display.

4. Managing Cookies

You can control the use of cookies through your browser settings. Most web browsers allow you to:

Accept or reject all cookies
Block third-party cookies
Clear cookies from your browser

Please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

To manage cookies for different browsers, you can refer to the following resources:

Google Chrome: Instructions
Mozilla Firefox: Instructions
Safari: Instructions

5. Opting Out of Targeted Advertising

You can opt-out of targeted advertising by adjusting your cookie settings or visiting the following opt-out tools:

Google Ads Settings: Opt-out here
Network Advertising Initiative (NAI): Opt-out here
Digital Advertising Alliance (DAA): Opt-out here

6. Changes to This Policy

We may update this Cookies and Web Tracking Policy from time to time. Any changes will be posted on our website, and your continued use of our website indicates your acceptance of the updated policy.

If you have any questions or concerns about our use of cookies and web tracking, please contact us at marketing@pricesplus.com.au.

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